Service Cloud Architect - R01526359
About Brillio:
Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology - cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across United States, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded ‘Great Place to Work’ in 2021 and 2022
Netsuite Solution Architect
Primary Skills
Must have : Omni channel implementationLive agentEntire case management and case warming approachesCase load balancing issue and solution handlingsCTI and telephony implmentationWorkforce managementBasics of einsteinNice to have : Advanced einstienEnhancing client, support user and end client experienceInter communication with architects of other teams before and after proposing a solutionCalm and cool and should have lot of patience for issue handlingGeneral skills : Salesforce best practicessalesforce architectural practices and limitations360 degree view implementationIntegrations with other systems (handling and proposing solution)conga composerSecondary Skills
Service Cloud ArchitectSpecialization
Salesforce Service Cloud : Architect Job requirements
Must have : Omni channel implementationLive agentEntire case management and case warming approachesCase load balancing issue and solution handlingsCTI and telephony implmentationWorkforce managementBasics of einsteinNice to have : Advanced einstienEnhancing client, support user and end client experienceInter communication with architects of other teams before and after proposing a solutionCalm and cool and should have lot of patience for issue handlingGeneral skills : Salesforce best practicessalesforce architectural practices and limitations360 degree view implementationIntegrations with other systems (handling and proposing solution)conga composerKnow more about Brillio:PPE: https://www.brillio.com/platform-and-product-engineering/DAE: https://www.brillio.com/services-data-analytics/CES: https://www.brillio.com/services-customer-experience-services/DI: https://www.brillio.com/services-digital-infrastructure/Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
Equal Employment Opportunity DeclarationEOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin#LI-UV1
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