Junior Network Support Technician

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Brillio is seeking a recent graduate to join our in-office team in Dallas as a Junior Network Support Technician. This role is ideal for someone who has completed a degree in a relevant field and is looking to gain practical, hands-on experience. You will support the IT team across hardware, software, and network-related tasks, helping to ensure smooth daily operations and high-quality user support. This is a contract position that will be on-site Monday thru Friday 8 to 5.

Responsibilities

Provide first-level support for desktops, laptops, mobile devices, and peripherals

Assist with employee onboarding/offboarding, including account and device setup

Troubleshoot issues related to operating systems, applications, and hardware

Support day-to-day network operations, including monitoring and basic troubleshooting of LAN/WAN, Wi-Fi, and VPN connectivity

Assist with configuring and maintaining switches, access points, and network cabling

Track, maintain, and audit IT hardware and software inventory

Collaborate with the IT team on system rollouts, upgrades, and infrastructure projects

Ensure timely and professional communication with internal users and stakeholders

Bachelor’s degree or Certification in Information Technology, Computer Science, or a related field

Foundational understanding of networking concepts such as IP addressing, DNS, DHCP, and VPN

Basic knowledge of Windows and/or Mac OS environments

Familiarity with Microsoft 365, remote support tools, and ticketing systems

Strong problem-solving, analytical, and communication skills

Eagerness to learn and ability to adapt quickly in a fast-paced environment

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Salary: 16-16 USD per-hour-wage