Experience Required: 8–11 years Key Responsibilities : • Lead the technical design and end-to-end implementation of Salesforce Order Management (SOM) solutions. • Architect and all the SOM related Objects and Workflows • Design and build orchestration flows for order capture, fulfillment, cancellation, return, and payment processing. • Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management. • Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware. • Create scalable data models and ensure data integrity across order transactions. • Collaborate with architects, developers, QA, and business teams to deliver technical solutions aligned with business goals. • Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices. • Monitor system performance and troubleshoot issues across orchestration flows and API interactions. • Stay current with Salesforce SOM feature releases and recommend adoption strategies. • Define and implement custom logic for split shipments, fulfillment routing, order holds, backorders, partial returns, and refund processing. • Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events. • Analyze production issues, perform root cause analysis, and implement long-term fixes and system optimizations. • Drive system monitoring, observability, and proactive alerting around key order flows and service interactions. • Contribute to sprint planning, backlog grooming, and Agile ceremonies as a technical leader. Technical Skills : • Strong hands-on experience with Salesforce Order Management (SOM) architecture and data model. • Expertise in: o Apex, LWC (Lightning Web Components), SOQL, SOSL, Aura o Flow Builder, Process Builder (legacy), and Orchestration Flow Designer o Platform Events and Change Data Capture (CDC) • Experience with Composite API, Named Credentials, and secure API integration practices. • Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events. • Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems. • Experience with OAuth2, JWT, and named credential-based auth flows for secure communication. • Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud). • Deep understanding of order-related processes: fulfillment, splitting, holds, returns, exchanges, and adjustments. • Strong experience with Salesforce DX, Git, CI/CD pipelines. • Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions. • Knowledge of common middleware tools (e.g., MuleSoft, Dell Boomi) is a plus. • Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or Integration Architecture Designer are preferred
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