Knowledge Working knowledge of risk management, loss control management and coordinating vendor relationships Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization Proficient understanding of XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test Data Management, and Data Driven Decision making Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others Skills Ability to effectively define Product roadmaps and identify requirements Able to demonstrate Servant leader management principles and practices Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise Ability to manage multiple projects simultaneously Proficient persuasive and negotiation skills Proficient presentation skills Takes immediate action when confronted with a problem or when made aware of a situation Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers Create novel solutions with measurable value for existing and potential customers (internal or external) Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA Communicate with all levels of leadership, internal business partners and external vendor(s) regarding project status and production performance Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations Responsible for leading the prioritization of the product backlog in partnership with product management Measure product performance using key information, processes and systems to ensure accountability for achieving business results Perform other duties as assigned Conform with all company policies and procedures
