Client Partner - Retail - R01542654

Clinet Partner - Retail

The Client Partner position is a key role within the Brillio Customer Success team for North America, responsible for driving sales and business development strategies, and executive relationships for one of our most strategic Retail clients and a couple other key clients. In this role, the Partner will be responsible to drive superior customer experience and revenue growth. The position also requires working with and leveraging corporate and internal digital groups. The individual will be responsible for establishing and maintaining relationships at the CXO level and creating a long-term strategic partnership with the clients. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence. The Partner will act as a “trusted advisor” to his/her client and have a mix of strategic business and technology experience. With Brillio’s strong presence in the Retail space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field.

Primary Skills

Account Planning and Growth Strategy

Account Management

Sales Management

Client Servicing

Client Partnering

Revenue Generation & Growth

Client Relationship Management

Business Development

Strategic Partnerships

Client Engagement

Solution Selling

Stakeholder Management

Cross-functional Collaboration

Market Analysis

Client Retention

Customer Success

Strategic Planning

Value Proposition

Customer Insights

Job requirements

Responsibilities:

Develop and manage relationships with key stakeholders in smaller and newer accounts within the Retail sector in the US.

Serve as the primary point of contact for clients, ensuring high levels of customer satisfaction and engagement while establishing trust and understanding their overall business goals and culture.

Identify opportunities for upselling and cross-selling services to drive account growth and increase revenue.

Implement strategic initiatives to expand the portfolio, focusing on innovative solutions tailored to client needs.

Collaborate with internal teams to create service offerings that align with market trends and client requirements.

Act as a liaison between clients and internal teams, facilitating clear communication and collaboration to deliver optimal results.

Drive growth for the India GCC portfolio, leveraging local resources and expertise to enhance service delivery.

Conduct market analysis to identify potential new accounts and emerging opportunities within the retail domain.

Establish KPIs and performance metrics to assess account health and growth trajectory, and prepare regular reports on account performance and client satisfaction for senior management.

Stay abreast of industry trends and the competitive landscape to position the company as a trusted partner in the retail domain. • Manage account P&L and high-level delivery responsibilities.

Map Brillio’s capabilities and solutions to client requirements, positioning the company as a strategic IT partner.

Build new relationships with marquee Fortune 1000 customers.

Qualifications:

15+ years of experience into Sales, Business Development, Account Management, Client Partnering roles.

Proven track record of delivering growth with banking and financial services clients (USD 10Million) and driving strategic partnerships.

Should have a farmer/mining approach, street smart, optimistic person capable of bringing innovative solutions and ideas and leading by example.

Working knowledge of one of the following areas of technologies: Product Engineering, Cloud, Analytics or Digital technologies for customer insights.

Senior executive presence and credibility – possesses an interest and passion toward engaging senior level executives in grasping and enabling fundamentals of business change.

Excellent communication and facilitation skills.

Exceptional client management skills and business development & delivery experience.

Experience in a global service delivery model.

Candidates should demonstrate the below listed critical leadership qualities:

· Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.

· Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.

· Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.

· Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.

· Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.

Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.