Senior Architect - R01545203

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Job Summary:

·       We are seeking an experienced and visionary AWS Connect Principal Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions for a health payer organization.

·       This role demands a deep understanding of AWS services, with a strong focus on AWS Connect, and expertise in the healthcare domain, specifically payer systems.

·       The successful candidate will collaborate with cross-functional teams to deliver scalable, secure, and innovative solutions that enhance customer experience and operational efficiency.

Key Responsibilities:

1.Solution Architecture & Design:

·       Develop and architect scalable, high-performing AWS Connect solutions tailored to healthcare payer requirements.

·       Integrate AWS Connect with healthcare platforms, including claims management systems, EHRs, and CRM tools.

·       Design solutions that meet HIPAA, HITRUST, and other regulatory compliance standards.

 

2.Technical Leadership:

·       Lead technical discussions and guide teams on best practices for AWS Connect implementations.

·       Provide mentorship to development teams, ensuring adherence to architecture standards and guidelines.

·       Drive innovation in contact center technologies to improve member and provider experiences.

 

3.Integration & Customization:

·       Architect integrations between AWS Connect and third-party applications such as IVR systems, chatbots, and analytics tools.

·       Customize workflows to optimize agent and member interactions, including omnichannel capabilities.

 

4.Stakeholder Collaboration:

·       Partner with business stakeholders to gather and analyze requirements, translating them into technical solutions.

·       Work closely with security, compliance, and DevOps teams to ensure robust implementation and deployment.

 

5.Performance Optimization:

·       Monitor system performance and implement strategies for continuous improvement.

·       Troubleshoot and resolve complex issues related to AWS Connect and integrated systems.

 

Qualifications:

 

Experience:

·       15+ years of experience in solution architecture, with at least 8+ years focused on cloud technologies.

·       Proven expertise in designing and implementing solutions using AWS Connect.

·       Strong understanding of the healthcare payer domain, including claims processing, member services, and provider interactions.

·       Technical Skills:

·       Proficiency in AWS services (e.g., Lambda, S3, DynamoDB, CloudWatch, API Gateway).

·       Experience with AI/ML integrations for contact centers (e.g., Amazon Lex, Polly, and Transcribe).

·       Hands-on knowledge of RESTful APIs, microservices architecture, and CI/CD pipelines.

·       Familiarity with compliance frameworks such as HIPAA and HITRUST.

·       Soft Skills: Strong communication and interpersonal skills to engage with technical and non-technical stakeholders.

·       Excellent problem-solving abilities and attention to detail.

·       Leadership skills with a proactive approach to innovation and collaboration.

 

Preferred Qualifications:

·       AWS Certified Solutions Architect – Professional or AWS Certified Advanced Networking.

·       Experience with analytics tools like Amazon QuickSight or third-party platforms.

·       Knowledge of healthcare interoperability standards such as FHIR and HL7.

 

 

 

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.