Senior Manager, Delivery Excellence - R01542284
Delivery Excellence Manager
The Delivery Excellence Manager is responsible for ensuring the successful delivery of projects and services to clients, maintaining high standards of quality, and driving continuous improvement across delivery teams. This role involves overseeing the planning, execution, and optimization of delivery processes, ensuring alignment with client expectations and business objectives. The Delivery Excellence Manager works closely with project/delivery managers, operational teams, and senior leadership to implement best practices, drive efficiency, and mitigate risks throughout the delivery lifecycle.
Primary Skills
Engineering excellence consultingProcess and Tools consultingAgile, Lean Practices (Agile/Scrum)Process Implementation & CustomizationJira / Rally / Digital.ai Agility / Agile DevOps (ADO) Boards, Quality Management (Project Management), Process Consulting, Program Management, ISO Management Systems Standard, Kanban Framework (Model, Events, Roles, Artifacts), Process OptimizationJob requirements
Key Responsibilities & Pre-Requisite:Demonstrated experience in driving Process/ Methodology definition & initiatives around process excellence charters.Experience with driving / participating in Engineering reviews with deep technical understandingDemonstrated experience of Consulting on Application architecture, Deployment methods and release management process.Good understanding of various engineering and software development process metrics and KPI and demonstrated experience of utilizing these and driving high performance engineeringDemonstrated experience is strategizing and implementing Application architecture and design across enterprise including On-prem, Cloud Native, Hybrid and Multi-cloud Through understanding of various Software Development / Methodologies and Development lifecycle/ Service Lifecycle is required (Scrum, Kanban, SAFe, ITIL, Lean Six Sigma)Should have experience in Analysing, architecting, executing, streamlining and implementing with other team members, end to end, solution with multiple stacksDemonstrated experience is strategizing and implementing Process standardization initiatives across the organization in close collaboration with stakeholders and Business leaders.Demonstrated experience in driving engineering assessments and Process compliance for software development and support teams.Experience in implementing end to end CI/CD pipelines and observability in product / project teamsGood knowledge of product and platform engineering practices (discovery, Plan, design, architecture, build and Run)Should have Good Communication & facilitative leadership skillsShould have Good analytical skills presentation skills and hands on with Data analysis.Extraordinary cross-functional engagement skills/ driving facilitation and workshops.Effective problem-solving expertise to be on the solution side and creative problem-solving abilities to align cross functional teams.Ability to question status quo & influence practitioners without authority leveraging change management skills to create an outcome. Good blend of understanding of CMMI for Service and Development methodologies is desired.Agile certification like Scrum Master, SAFe SPC is desired. Six Sigma Blackbelt/Master blackbelt etc. is desired.Hands on experience in leading Process compliance Audits / assessments/ Gap Analysis is desiredKnowledge & Participation experience in Various Quality Standards like ISOs and Models like CMMI development and services is desirable.Candidates should demonstrate the below listed critical leadership qualities:
- Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
- Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
- Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
- Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
- Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.
