Senior Manager, Delivery - R01547506

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

 

·       Senior Manager, Delivery needed in Edison, NJ and various unanticipated locations throughout the U.S.

·       Work with Scrum Master and the designated Product Owner (PO) for each POD to compile weekly status reports, release plans and other materials to help communicate what’s being worked on, what’s on-deck and issues and risks that the team is experiencing.

·       Work with each PO to make sure Jira is being updated, features are ready for development and user stories and tasks are being updated and completed.

·       Lead and manage all scrum ceremonies (Sprint Planning, Daily Standups, retros etc.)

·       Make sure Client development and review processes are being followed.

·       Escalate and see issues through to resolution.

·       Remove impediments by collaborating with stakeholders and development teams.

·       Server as the primary point person who is accountable for the delivery of features and requests.

·       Ensure high customer service, satisfaction and repeat business.

·       Tracks customer feedback via periodic surveys and reviews.

·       Directs project teams to initiate steps and strategies to improve customer satisfaction.

·       Develops and manages relationships with client executives at the senior level across different lines of business.

·       Engages with client senior management to understand their plans and objectives and assess ability to address these needs.

·       Advises customers to meet governance, architecture process, best practice, and strategic goals by involving the relevant group.

·       Creates and maintains legal documents and contracts governing the relationship.

·       Advises customers in project execution using globally distributed teams.

·       Supports creation of QSR (Quick Service restaurants) specific products and solutions.

·       Provides input to solution development team.

·       Mentor direct reports.

·       Manages and monitors operational metrics.

·       Meet with client executives to review projects and programs to discuss risks, assessment and migration plans as well as new project scope and budget and program level roadmap on new project releases.

·       Works with accounts receivable office to ensure that the accounts receivables target is met.

·       Must have a Master’s degree (or foreign equivalent) in Electrical Engineering, Industrial Engineering, Engineering (any) or related field plus 2 (two) years of Project Management experience in IT.

·       Two (2) years of Project Management experience must include experience in Java, Python, or Kubernetes.

·       In the alternative, we will accept a Bachelor’s Degree (or foreign equiv.) in Electrical Engineering, Industrial Engineering, Engineering (any) or related field, plus five (5) years of progressive experience in Project Management in IT.

·       Two (2) years of the five (5) years of progressive experience must include experience with Java, Python, or Kubernetes.

·       We will accept any suitable combination of education, training, or experience.

·       All experience may be acquired concurrently.

 

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The Vertical team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

 

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

 

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.