Technical Product Owner – Twilio & IVR Solutions- R01552361

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

·       We are seeking a highly skilled and motivated Technical Product Owner with hands-on experience in Twilio, IVR systems, and Twilio Insights. The ideal candidate will play a pivotal role in driving the development and optimization of our customer communication platforms, ensuring seamless integration and performance across voice and messaging channels.

Product Ownership & Strategy

·       Define and own the product roadmap for Twilio-based communication solutions.

·       Translate business requirements into technical specifications and user stories.

·       Prioritize backlog items based on business value, technical feasibility, and stakeholder input.

Twilio & IVR Expertise

·       Lead the design, implementation, and optimization of IVR flows using Twilio Studio or custom APIs.

·       Utilize Twilio Insights to monitor, analyze, and improve call quality and customer experience.

·       Collaborate with engineering teams to integrate Twilio services (Voice, Messaging, SIP, etc.) into existing platforms.

Stakeholder Management

·       Act as the primary liaison between technical teams, business units, and external vendors.

·       Facilitate cross-functional communication and ensure alignment on goals and deliverables.

·       Manage challenging stakeholders with diplomacy and assertiveness, ensuring transparency and trust.

Communication & Documentation

·       Clearly articulate product vision, technical requirements, and project updates to diverse audiences.

·       Maintain comprehensive documentation for IVR flows, Twilio configurations, and product features.

·       Proven experience as a Technical Product Owner or similar role in a SaaS or telecom environment.

·       Strong hands-on experience with Twilio APIs, Twilio Studio, and Twilio Insights.

·       Deep understanding of IVR systems, call routing, and customer engagement workflows.

·       Excellent communication, presentation, and stakeholder management skills.

·       Ability to work in a fast-paced, agile environment and manage multiple priorities.

·       Experience with Agile/Scrum methodologies and tools like Jira, Confluence, etc.

·       Familiarity with telecom protocols (SIP, WebRTC) and cloud platforms (AWS, Azure).

·       Technical background in software development or systems integration is a plus.

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. 

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