Amazon Connect leader (Techo Program Manager ) - R01553596

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Primary Skills

A strong Techo Program Manager position with strong stake holder management, Delivery management and good communication skills.

Job requirements

Job Summary:

We are seeking a skilled and motivated Amazon Connect leader(Techo Program Manager ) to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, AWS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Key Responsibilities

Lead end-to-end delivery of Amazon Connect implementations across multiple business units

Collaborate with cross-functional teams including engineering, operations, and customer support

Translate business requirements into scalable technical solutions using AWS services (e.g., Lambda, Lex, Polly, S3, Kinesis)

Manage project timelines, risks, and stakeholder communications

Ensure compliance with security, privacy, and operational standards

Drive continuous improvement and automation in contact center workflows

Required Qualifications

10++ years of experience in technical program management or solution architecture

Hands-on experience with Amazon Connect and related AWS services

Strong understanding of cloud infrastructure, contact center technologies, and telephony systems

Proven track record of delivering complex technical projects on time and within budget

Excellent communication and stakeholder management skills

Bachelor's degree in Computer Science, Engineering, or related field

Preferred Qualifications

AWS certifications (e.g., Solutions Architect, DevOps Engineer)

Experience with CRM integrations (e.g., Salesforce, Zendesk)

Familiarity with Agile/Scrum methodologies

Prior experience in customer service or contact center operations

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Salary: 90-95 USD per-hour-wage