Revenue Forecasting, SOW creation and scope tracking, P&L Management, Program Management, People Management, Project Analytics, Escalation Management
Job requirements
Transition Manager (TPM)
Role Overview
We are looking for an experienced Transition Manager to lead and execute end-to-end service and project transitions, ensuring smooth knowledge transfer, minimal disruption, and successful handover into steady-state operations. The role requires strong planning, stakeholder management, and governance skills to manage complex transitions across global, multi-vendor environments.
Key Responsibilities
Plan, lead, and execute end-to-end transitions for small to mid-sized deals, ensuring smooth delivery and minimal service disruption.
Define and agree on transition success criteria, outputs, and deliverables with clients and internal stakeholders.
Prepare and manage detailed transition plans and stream-specific activities (e.g., environment, applications, processes, reporting, current issues).
Lead and monitor Knowledge Transfer (KT) with SMEs, ensuring coverage of all relevant technical and process areas.
Measure KT and other transition streams’ success, identifying and addressing gaps or risks proactively.
Provide regular status updates and progress reports to all relevant stakeholders, including executives and client teams.
Oversee transition financial management, ensuring alignment with budgets and cost optimization.
Collaborate with internal delivery, operations, and client/vendor teams to drive execution.
Support RFPs/pursuits from a transition solution standpoint, preparing solution inputs where required.
Ensure risk identification, mitigation, and escalation, while maintaining compliance with ITIL, governance, and quality standards.
Conduct go/no-go assessments and facilitate successful service acceptance into steady-state operations.
Travel to domestic and international client/vendor locations for planning, KT, and execution, as required.
Capture and share lessons learned, contributing to the organization’s transition to best practices and methodologies.
Key Skills
Excellent communication (verbal & written) and presentation skills.
Strong stakeholder management (internal & external) and client-facing skills.
Proficiency in risk management, decision-making, and judgment under pressure.
Leadership and people management abilities to drive cross-functional collaboration.
Strong quality compliance, governance, and reporting discipline.
Ability to handle conflict resolution and escalation management effectively.
Requirements
10–15 years of IT/Service Management experience, with at least 5+ years in transition or transformation management.
Proven success in leading small to mid-sized transitions across global environments.
Solid understanding of ITIL, service management processes, and project management frameworks.
Hands-on experience in knowledge transfer planning, service migration, and client onboarding.
Experience with transition solutioning for RFPs/pursuits is a strong advantage.
Flexibility to travel (domestic/international) for transition activities.
Education & Certifications (Preferred)
Bachelor’s or Master’s degree in IT, Engineering, or related field.
ITIL v3/v4 certification required.
PMP, PRINCE2, or Agile/SAFe certification desirable.
