ServiceNow technical expert - R01549985

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

ServiceNow technical expert

Job requirements

What we’re looking for…

As a consulting contractor, you will be an integral part of the Technology Solutions organization. You will influence the Managed Services technology stack, support systems, and tooling design to deliver great customer experiences. You will work closely with the Product Management team to define customer requirements for the streamlined Managed Network Services (MNS) offering. You will drive these requirements with the IT, Network, Technology and vendor organizations to deliver these solutions across the quote, order, bill, and support experiences.

You’ll need to have...

Bachelor’s degree in Computer Science, IT or similar field

Ten or more years of relevant work experience.

Six or more years of ServiceNow deployment and development experience in providing B2B advanced networking, SaaS or telecommunications solutions

Deep data and analytic orientation for evidence-based decision making.

Experience with understanding consumer insights, market trend analysis, usability testing, rapid prototyping and analytics.

Experience in operating within a multi-channel/multi-region brand.

Technical experience

Serve as a ServiceNow technical expert, collaborating with technical teams, stakeholders, and leadership.

Translate business requirements into effective and efficient ServiceNow solution implementations.

Review and analyze existing Verizon applications and workflows to identify areas for improvement and further integration with ServiceNow

Integrate and Deploy AI tools help isolate and reduce incident impact. Extensive experience on Developer Portal & API for Service Now

Key Modules where proven expertise is needed

Telecom Service Management

Telecom Order Management

Continuous Authorization & Monitoring

Service Bridge

Telecom Service Ops Mgmt (TSOM)

Telecom Network Inventory

Field Service Operations

Predictive AIOPs

Know more about DI: https://www.brillio.com/services-digital-infrastructure/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Know what it’s like to work and grow at Brillio: Click here